File related questions
The perfect upload specifications
>= 12 megapixels, >=30Mb file, >=600mm short edge, >=300dpi, CMYK
What free programs can I use to edit my photo?
Fotor: https://www.fotor.com/
Photopos: https://www.photopos.com/PPP3_BS/Default.aspx
Pixlr: https://pixlr.com/editor/
Photoscape: http://x.photoscape.org/
Megapixels
More megapixels means more detail is captured by your camera|phone sensor and the clearer the image will reproduce when enlarged.
File size
The larger your file size the clearer the image will reproduce. If for any reason your file is not uploading contact us by emailing theteam@myhugephoto.com.au.
Image size
The larger your image size, the clearer your image will print. Our foamboard is 1200mm x 2400mm and we will enlarge your photo to fit the short edge to 1200mm without altering the photo's ratio. We do not distort the proportion of your image.
Resolution
The higher the resolution of your image the clearer it will print. Ideally 300dpi or larger. Because your file will be reproduced using a physical printer, we use dpi and not ppi.
CMYK or RGB
We send CMYK files to our physical printer. It is an undetectable conversion from RGB that we do before production.
How big is huge?
1200mm (short edge) to a maximum of 2400mm (long edge). We do not distort the proportion of your photo, so the long edge will be variable depending on the aspect ratio of your photo. Most common long edges will be 1800mm (3:2), 2400 (4:3), 2140mm (16:9) and 1200mm (1:1)
Have an issue with a delivery?
If your order is not delivered or is delivered damaged, please contact the courier in the first instance. If you are unable to gain a satisfactory response from the courier, please contact us by email at theteam@myhugephoto.com.au or by phone on 1300 525 858.
Know how to work social media
We would love to see your installation experience and the end result with #myhugephoto. If you have feedback – both good and bad – let us know with our "Contact us" page.

Production
Our tweaks
With your permission, we may add a small amount of vibrance and contrast, lighten shadows and straighten horizons in uploaded photos. This is done by an experienced Adobe Photoshop guru (not by an algorithm). You may bypass this free service by checking the “I request that you do not tweak my file” in the shopping cart.
What can we print?
Photos, painting reproductions, artwork and logos from graphic files of all types.
What do we print onto?
3mm PVC foamboard, a firm, solid, lightweight product commonly used for signage. Photo reproduction is outstanding on this low sheen, sun resistant material. Other qualities are eco-friendly, crack resistant, fire retardant, long colour fastness, mildew proof and zero water absorption making it easy to wipe over.
Our production timeframe
We allow 4-5 days for production. An Adobe Photoshop guru views your photo. With permission your photo is tweaked. Your photo is placed into an Adobe Illustrator template in preparation for large format printing and machine router cutting. Our state of the art printer and routers are regularly maintained and calibrated to produce the highest quality reproduction of your upload.

Shipping
Preferred couriers
The cost of shipping is included in your order. We currently ship within Australia only. All orders are despatched from Brisbane. We use Aramex couriers to despatch most orders. If you live regionally, we may use Australia Post as a more economical alternative. You will be notified by email or SMS with a tracking number as your parcel is scanned leaving our warehouse. After your order has been shipped, our couriers will provide updates to you directly.
Christmas cut-off dates
Only our online vouchers are guaranteed delivery before Christmas day.

Installation
Internal or external timber, fibro and plasterboard walls
We supply small, very fine nails, a tool to press the nails into each corner of each tile. We also provide a spacer for leaving an even gap between tiles when fixing to your wall. If you have any questions or suggestions email us at theteam@myhugephoto.com.au.
Internal or external brick, cement and glass walls
We supply squares of double sided tape to apply to the back of each corner of each tile. We also provide a spacer for leaving an even gap between tiles when fixing to your wall. If you have any questions or suggestions email us at theteam@myhugephoto.com.au.

We pay it forward
Supporting our community
We love supporting emerging photographers and artists. Our orders include free sets of coasters to promote their talent. Are you an artist or do you know an artist we could feature? Send us their details to theteam@myhugephoto.com.au.

Benefits of registering
What are the benefits of registering
After you have submitted an order you will be asked whether you would like to register. We save your details, photos and open our gallery to you if you register.
Shipping details
Saving your shipping details making it easier to process new orders.
Order history
Saving order history makes it easier to reorder, view past orders and print tax invoices.
Adding your files to our gallery
If you register, you will have the option to add your files to our gallery for other people to use. If you choose to upload some photos you will be credited as the photographer and promoted over our social media platforms.

We are Australian owned and operated
We are True Blue
We produce and despatch from Brisbane Queensland. Our website contact, email and phone support are all answered locally.